In today’s business world there is so much competition now. Whatever product you sell or whatever your business is about you are bound to run into competition. Consumers now are more discerning than before since they know they have options to choose from when it comes to products to buy or services to avail of. That is why businesses now continuously strive to improve their products or services to lure customers to patronize them. Well if you are small business owner who is thinking of ways to increase your bottom line, one of the great things that you can do is by giving great customer service.
When a customer receives excellent customer service from an establishment the chances are high that this customer will go back again there and even be a loyal customer later on. Not only that if he or she is really satisfied with the service then he or she will rave about it to people that he or she know and recommend the establishment. This is why it is so crucial for everyone in a business establishment to learn how to give great customer service. Below are some ways that you and your employees can do it.
One way to give great customer service is to practice eye contact. When you are assisting a customer you need to look him or her in the eyes to show that you are interested in assisting him or her. Even the cashiers need to be trained to look the customer who is paying in the eye to give excellent customer service. Customers feel seen when they are looked in the eyes by the staff.
Another great way to give great customer service is to be proactive in assisting the customers. For example if you have customers who have just come in your restaurant you need to actively help them look for a seat. You need to constantly observe the customers that enter your store to anticipate their needs. This is especially true for those who are in the hospitality field such as those in hotels, resorts and restaurants. A guest would most likely come back there and recommend it to people if they feel really taken care of in the hotel, resort or restaurant.
Another way to practice great customer service is to speak clearly and politely to the customer. When a customer asks a question, be sure to answer it in the polite way. In addition to that you also have to listen to the customer intently, looking at the customer as he or she speaks as this shows a sign of respect.
If you want your employees to be well trained in the art of giving great customer service then you can hire someone to give them training on it so that they will be able to master it. When they practice it in your store you will see that customers are satisfied and will more likely become your repeat customers.